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Shipping and Returns

Shipping


We use ShipStation which calculates the best shipping cost, based on your zip code.

In the checkout section, you will be asked how you want to ship and you can select the carrier that best suits your needs.


Any order over $50.00 ships on us!

 

Returns Are Easy With Our Satisfaction Guarantee

If you are unhappy with your product purchased from the our website within 30 days of purchase, for any reason, we will refund the cost of the product purchase or provide an exchange.


Please contact us within 30 days and describe the issue using the form below. To complete your return, we will require proof of purchase. Sorry, we are unable to process returns for purchases from other websites or retail stores. Please return these products to the purchase store.

Refunds:


If approved, your refund will be processed and will automatically be applied to your credit card or original method of payment, within five (5) - seven (7) business days.


Exchanges:


We only replace items if they are defective or damaged without prior approval.  Shipping charges for exchanges are the responsibility of the customer.

PLease contact us at Info@patikapets.com for any returns or exchanges. We are always happy to help you.


Shipping Fees & Taxes:


Unfortunately, we cannot refund your shipping fees  in the event you request a product refund. Taxes are retunred to your account.